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FAQs
What time can I pick up keys on move-in day?
Keys can be picked up on move-in day during office hours. Please ensure that all required move-in documents and payments are completed beforehand to avoid delays. Contact the office if you need to schedule a specific time or have additional questions.
Does your community have an elevator for use?
Our community does not offer elevators in any of our facilities or buildings.
Can I do a contactless move-in?
Yes, we offer contactless move-in options for your convenience. All required documents and payments must be submitted online or via email prior to your move-in date. On the day of move-in, keys and access instructions will be provided through a secure method. Please contact the office to arrange and confirm your contactless move-in process.
What towing company is used?
Our property uses Apollo Towing for vehicle towing and enforcement. If your vehicle has been towed or you need assistance, you can contact them at 817-516-2064 or visit their office. Please refer to the community parking policy for additional information on towing procedures.
Where is guest parking located?
There is no designated guest parking area on the property. Guests are welcome to park in available spaces, but we ask that they be mindful of resident parking areas to avoid any inconvenience. Please ensure that guests park legally and follow all posted parking regulations. If you have any questions or need assistance, feel free to contact the office.
How do I get an assigned parking spot?
At the time, our community does not offer assigned parking spots. Please contact the office for more parking related requests.
How do I register my work vehicle in addition to my personal vehicle?
Unfortunately, we do not permit work or commercial vehicles to be registered or parked on the property in addition to personal vehicles. We ask that all vehicles parked on the property be for personal use only. If you have any questions or need assistance, please contact the office for further information.
When does towing get enforced?
Towing is enforced when vehicles are parked in violation of the community’s parking policies, such as in reserved spots, fire lanes, or blocking access. Towing is typically enforced 24/7 for any violations. For a full list of parking regulations and enforcement details, please refer to our parking policy or contact the office.
How much are carports/garages?
Every townhome at our property comes with a 2-car attached garage. There are no detached garages or covered carports for lease.
Are garages available?
Every townhome at our property comes with a 2-car attached garage. There are no detached garages or covered carports for lease.
What amenities are available to be reserved?
Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to use the facilities as they are open, but be aware that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.
What are the reservation fees for amenities?
Currently, none of the amenities at our property are available for reservation. All amenities are available on a first-come, first-served basis. Please feel free to enjoy the facilities when they are open, but keep in mind that availability may vary depending on demand. If you have any questions or need assistance, please contact the office.
What are the pool hours?
The pool is open daily from 10:00 AM to 10:00 PM. Please be aware that pool hours may vary on holidays or during seasonal changes. For any updates or changes to the schedule, please contact the office or refer to the posted pool rules on the property.
What are the fitness center hours?
Our property does not have a fitness center. However, if you're looking for nearby gyms or fitness options, please feel free to contact the office for more information or recommendations.
Can I reserve the clubhouse?
Unfortunately, the clubhouse is not available for reservation at this time. It is available on a first-come, first-served basis. Please contact the office for more information or alternative event spaces.
How many guests can I have in the amenity areas?
Residents are allowed up to two guests per resident in the amenity areas. Excessive noise or overcrowding may lead to additional restrictions on the number of guests allowed.
Does the office hold packages for residents?
No, the office does not hold packages for residents. We recommend having packages delivered directly to your apartment or using a third-party service for delivery.
Does the community have package lockers?
No, our community does not have package lockers. We recommend having packages delivered directly to your apartment or utilizing other delivery services for secure handling.
Do I have to register with package locker services prior to moving in?
Our property does not utilize package lockers. If you have questions about package delivery or need assistance with receiving packages, please contact the office for further information.
Are there any specific delivery times I should be aware of?
At our community, delivery times are dependent on the delivery carrier. common carriers including but not limited to USPS, FedEx, UPS, and Amazon will provide delivery instructions and tracking details directly to the resident. We recommend you provide access instructions and directions to your apartment for all deliveries.
Is there a courtesy officer onsite to handle noise complaints?
Yes, our property has a courtesy officer onsite who can assist with various resident concerns after regular office hours. If you need assistance outside of office hours, please contact the courtesy officer at 682-688-9112.
Are there quiet hours in the community?
Yes, our community has designated quiet hours to ensure a peaceful environment for all residents. Quiet hours are from 10:00 PM to 10:00 AM. Please be mindful of noise levels during these times to avoid disturbing others.
Is there 24/7 surveillance in the community?
No, our community does not have 24-hour surveillance. However, we encourage all residents to remain vigilant and report any suspicious activity to the office or local authorities to help maintain a safe environment.
Are there cameras in the parking lot areas?
No, there are no cameras in the parking lot areas. However, we encourage all residents to be mindful of security and report any suspicious activity through the resident portal at any time. If the situation is an emergency or requires immediate attention, please contact local authorities.
Can we add security cameras to our front/back doors?
Yes, you can install security cameras, provided they are positioned within your apartment’s entryway and don’t capture shared spaces. Additionally, they cannot cause any damages upon installation or removal. Please notify management prior to installation to ensure compliance with community guidelines.
Are utilities included with rent?
Utilities are billed separately from your rent. You'll receive information on how to set up your utility accounts when you move in.
Are water bills allocated to residents?
Each unit has its own water meter, and you are billed directly based on your individual water usage. This ensures that you only pay for the water you consume. If you have questions about your bill, your water provider can offer more information.
What electric providers are available?
Our community is served by multiple electric providers, giving you options to choose the best fit for your needs. You may visit www.powertochoose.org for a list of providers for the community. For help setting up your account, feel free to contact our office, and we’ll guide you through the process.
Does your community offer gas or electric connections?
Our community offers electric connections. Please refer to your lease agreement or contact the leasing office for specific details regarding the utility connections in your apartment. Residents are responsible for setting up and maintaining their utility accounts with the appropriate service providers.
How many days can my guests stay?
Guests are welcome to stay for up to 7 days. For stays longer than this, please contact management for approval to ensure all residents’ comfort and safety.
Where can my guests park?
Guests are welcome to park in uncovered parking spaces. Spaces are available on a first-come, first-served basis, so please remind your guests to check posted signage for any time limits or restrictions.
Can my guest receive packages?
Yes, your guest can receive packages, but please note that our property does not monitor or hold package deliveries. We recommend that you or your guest track their packages closely and arrange for delivery at a time when someone will be available to receive it.
Are there any restrictions on the number of guests?
No, there are no specific restrictions on the number of guests. We simply ask that all residents and their guests respect community rules and remain considerate of neighbors.
Do I need to notify the office when I have guests?
Yes, if you have guests staying for longer than 7 days, please notify the office in advance. This helps us manage guest access and ensure compliance with community guidelines.
Can I transfer because I have a pest control issue?
While we understand the concern regarding pest control issues, transferring to a different apartment is not typically an option solely due to pest-related matters. Our team is committed to resolving any pest control issues promptly and effectively. Please submit a request through the resident portal, and we will schedule an inspection and treatment with our pest control provider. If the issue persists, we will work with you to explore further solutions. If you're experiencing ongoing concerns, please reach out to the leasing office for assistance.
What days do pest control vendors come?
Pest control services are scheduled for Tuesdays, but are by request. If you need treatments or have specific concerns, please submit a request in the resident portal.
Can additional services be requested?
No, additional pest control services outside of the regular schedule are not offered. However, if you’re experiencing issues, please contact the office by submitting a request in the resident portal, and we’ll do our best to address your concerns within the next scheduled service.
What days does valet trash come?
Valet trash service is provided Sunday through Thursday starting at 7:00 PM. Please ensure that your trash is placed outside your garage door by the designated time on collection days. If you have any questions about the service, please contact the office or submit a request in the resident portal.
Where are the trash bins located on site?
We encourage residents to utilize the valet trash services for convenience, but we also have dumpsters located throughout the property for trash disposal. If you have any questions or need assistance with trash disposal, please feel free to contact the office or submit a request in the resident portal.
Do I need a specific size bag for valet trash?
For valet trash services, we recommend using standard-sized trash bags that are securely tied. While there is no specific size requirement, please ensure that the bag is not oversized or too heavy for our service team to handle. If you have any questions or need further guidance, please contact the office or submit a request in the resident portal.
How many trash bags will valet services collect?
Valet trash services typically collect up to 2 standard-sized bags per resident per collection day. If you have more than this amount, please utilize the community dumpsters for additional waste disposal. We recommend ensuring that your bags are securely tied and not overly heavy for efficient collection.
Can I opt out of valet trash?
This is a community-wide contract, so opting out of valet trash service isn’t an option. The service supports the overall cleanliness and convenience for everyone in the community.
Does your community offer recycling?
At this time, our community does not offer recycling services. We encourage residents to explore local recycling programs and facilities in the area. If recycling options become available in the future, we will notify all residents accordingly.
Does valet vendor offer recycling?
No, the valet trash vendor does not currently offer recycling services. We encourage residents to use local recycling facilities or programs in the area for their recyclable materials.
What are the requirements for recycling that the valet vendor has?
Our property does not offer valet recycling services at this time. Residents are responsible for disposing of their recyclables in the designated community recycling bins, if available. We encourage residents to use local recycling facilities or programs in the area for their recyclable materials.
How often are resident events held?
Resident events are generally held once a month. It's a great opportunity to meet your neighbors, enjoy some fun activities, and stay connected with the community.
Can I bring my friend or family member to a resident event?
Absolutely! We'd love for you to bring a friend or guest to join our resident event.
What pets are allowed, and are there breed restrictions?
Our community welcomes a variety of pets, with a limit of 2 pets per apartment. While there are no breed restrictions for dogs, exotic animals, including ferrets, rodents (excluding small caged pets like hamsters), birds, snakes, lizards, or any poisonous animals, are not permitted. Please contact the office for the full pet policy, including size limits and any applicable fees.
What are the pet fees?
Our pet policy requires a one time non-refundable pet fee of $400 per pet, and monthly pet rent of $25 per pet. If you have any questions or need further details, feel free to contact the office or submit a request in the resident portal.
Are fire extinguishers provided in each apartment?
No, fire extinguishers are not provided in individual apartments. However, fire extinguishers are available in common areas throughout the property. If you have questions about fire safety, please contact the office. For emergencies or serious safety concerns, contact local authorities immediately.
Are there specific evacuation routes for my apartment?
No, specific evacuation routes are not designated for individual apartments. We encourage all residents to identify the nearest exits, stairwells, and safe outdoor areas in case of an emergency. If you need guidance or have questions about safety procedures, please contact the office or submit a request in the resident portal for assistance.
Can additional access remotes or keys be requested?
No, at this time, additional access remotes/keys are unavailable.
What are the fees for lost/broken access remotes/keys?
Currently, the fee for replacing lost or damaged access remotes/keys is $100.
Do I have to change out my own battery remote?
Yes, we recommend that you replace the batteries in your remote control regularly. If you have any questions about the batteries or the replacement, please contact our office or submit a request in the resident portal for assistance.
Can I change my entry code?
No, you are unable to update your entry code, however if you contact the leasing office or submit a request in the resident portal, we will be happy to update it for you.
Can I rekey my apartment?
No, rekeying your apartment is not permitted.
Is there a limit to how many guests I can have?
No, there is no specific limit to the number of guest vehicles allowed to park. However, guests must follow all parking policies. If you have questions about parking, please reach out to the office.
How do I register my guest’s vehicle?
Guest vehicle registration is not required at our property. However, all guests must follow the parking policies. If you have any questions, please contact the office.
Do I need to renew my guest parking pass?
No, our community does not offer guest parking passes. If you have any questions, feel free to contact the office or submit a request in the resident portal.
Can my guest park in my carport?
We don’t have covered parking spots at this community.
How do I get additional guest parking permits?
Our community does not offer guest parking passes. If you have any questions, feel free to contact the office or submit a request in the resident portal.
Are there any restrictions on guest parking duration?
Yes, there are restrictions on guest parking duration. Guests are typically allowed to park for up to 24 hours without needing additional authorization. If a guest needs to park for a longer period, please contact the office for approval and to ensure compliance with property policies.
Is internet/cable provided by the community?
No, internet and/or cable services are not provided by the community. Residents are responsible for setting up their own internet and cable services. If you need further assistance, please contact the office.
If provided by the community, can I opt out and use a different service provider?
No, if internet and/or cable services are provided by the community, you are required to use the community-provided services. If you have any questions or concerns, please contact the office for further clarification.
What internet and cable providers service the community?
The following internet and cable providers service the community: AT&T. You can contact the office for more details on how to set up your service.
Are there any internet or cable installation fees?
Yes, there may be installation fees for internet and/or cable services, depending on the provider you choose. These fees are charged directly by the service provider and are not included in your monthly rent. Please contact the provider of your choice for specific details on installation fees.
Is the mail area under video surveillance?
No, the mail area is not under video surveillance. Residents are encouraged to report any issues through the resident portal. For emergencies or urgent matters, please contact local authorities.
Do you have handicap apartments available?
No, currently, we do not have ADA units available. However, our community adheres to all fair housing rules and regulations. For additional information, please contact our office.
Does the community offer private yards or green spaces?
The community offers several green spaces, which are available for residents to enjoy.
Does the community manage lawn services for private lawns?
No, our community does not have private lawns.
Are sprinkler services provided in areas of private yards?
No, our community does not have private yards.
Can I add in ground lanterns to my private yard?
No, our community does not have private yards.
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